We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If your product is unused and in its original packaging, within the 30-day purchase period, and meets the conditions below, we are happy to offer you a refund! We have a 100% satisfaction or money-back guarantee because we believe our products are of the highest quality and will exceed your expectations.
To be eligible for a return or refund:
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Your item must be unused and in the same condition unless it is defective/damaged
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You must have received the wrong item
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Your item arrived damaged or broken
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Your item was lost during transit
Please contact us before placing your order if returns are very important to you so that we can ensure this is possible for your order.
To start a return, you can contact us at contact@voguenna.com
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at contact@voguenna.com.
We reserve the right to refuse a return if it is clear that there is no genuine issue with the item and it clearly matches the description on the product page. In such cases, we usually resolve return requests by exchanging for another item. Please contact us before placing your order if returns are crucial for you, so we can ensure this is possible.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Cancellations You can cancel your order only within 5 minutes of placing it. After 5 minutes, our orders move into processing, and cancellation is no longer possible.
To cancel your order, you can contact us at contact@voguenna.com after placing your order.
Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
We also reserve the right to partially or not refund an order if it relates to sizing issues and the customer has not contacted us to confirm the correct sizing. We work with various suppliers, and it is the customer's responsibility to ensure the purchased size fits. This is also to prevent unnecessary overconsumption/environmental impact in fashion, where people buy without checking sizes and without the intent to keep the product.
This also applies to fashion items where the customer has not contacted us for specific product images. We take environmental responsibility seriously and do not want to contribute to an industry where excessive returns are the norm. We encourage you to reach out to us for assistance with sizing and detailed product images.
We do not offer returns for custom orders or items that do not meet specific size requirements (please check the size before purchasing or contact us at contact@voguenna.com). Most lamps also fall into this category, as they are costly to transport and are often made upon order. If you have any questions about the return policy for a specific item, please contact us.
Unfortunately, we do not accept returns for sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@voguenna.com.
Return Address: voguenna, Deventerstraat 14 B, Apeldoorn, Gelderland,7311 BJ, The Netherlands.
ABOUT US: voguenna
Registered address:
Deventerstraat 14 B, Apeldoorn, Gelderland,7311 BJ, The Netherlands.
Email address: contact@voguenna.com
Phone number: +31 619208462
Company name: voguenna
Company registration / Chamber of Commerce Number: 96058366
VAT ID: NL005186459B88
Our customer service is available:
Monday - Friday, 09:00 AM - 05:00 PM Eastern-standard time (New York)
We will respond to your request within 24 hours.
Check our contact page for more questions or visit our FAQ page.
