FAQ

Here you will find answers to some of the most frequently asked questions about our products, services, shipping, returns, and more. If you do not see your question here, feel free to contact us at contact@voguenna.com, and we will be happy to assist you.

  1. What products do you offer? We offer a wide range of high quality clothing.

  2. Do you ship internationally? We offer free shipping on all international orders, and there are no hidden shipping fees.

  3. How long will it take to receive my order? Once your order is processed, we aim to deliver it within 2 to 15 business days. Here’s how the process works:

  • Order processing: 1 to 5 business days

  • Shipping time: 1 to 10 business days

Total estimated delivery time: 2 to 15 business days for most orders. See the shipping policy page for details. Please note that we process orders on business days (Monday - Friday), and our order deadline is 5:00 PM.

  1. What payment methods do you accept? We accept a variety of secure payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)

All payments are securely processed using SSL encryption to ensure your personal and payment information is protected.

  1. Can I make changes to my order after placing it? Once your order is confirmed and payment is processed, we cannot make changes to the items in your order. If you realize you made a mistake or want to modify your order, please contact us as soon as possible at contact@voguenna.com, and we will do our best to assist you before your order is processed and shipped.

  2. How can I track my order? Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status of your order. You can use the tracking number to check the progress of your shipment.

  3. What should I do if I receive a damaged or incorrect item? We are committed to delivering high-quality products. However, if you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process and ensure you receive a replacement or refund.

  4. What is your return policy? We offer a 30-day return policy for items.

To be eligible for a return or refund:

  • Returns and exchanges must be requested within 30 days of the delivery date.

  • You must have received the wrong item.

  • Your item arrived damaged or broken.

  • Your item was lost during transit.

For more information, visit our Return policy page.

  1. Do you offer gift cards? We currently do not offer gift cards on our website. However, we are always looking for ways to improve our services, so stay tuned for any future updates.

  2. How can I contact  voguenna ? If you have any questions or need assistance, we’d love to hear from you! Here’s how you can reach us:

  • Email: contact@voguenna.com or go to our contact page.

    Phone number: +31 619208462

     

    Business hours: Monday - Friday, 09:00 AM - 5:00 PM 

    Eastern-standard time (New York)

  • Address: Deventerstraat 14 B, Apeldoorn, Gelderland,7311 BJ, The Netherlands.

  • Our customer service team is ready to assist you with any inquiries you may have.

  1. What happens if my order does not arrive on time? We do our best to ensure timely delivery, but occasionally, delays may occur due to circumstances beyond our control (e.g., weather, courier delays). If your order does not arrive within the estimated delivery time, please contact us at contact@voguenna.com so we can assist you and track your order.

  2. Do you offer promotions or discounts? We occasionally offer special promotions, discounts, and sales. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on social media for updates on new arrivals, promotions, and seasonal sales.

  3. Can I change the delivery address after placing my order? Once an order is placed, we are unable to change the delivery address. However, if you notice a mistake, please contact us immediately at contact@voguenna.com, and we will try to assist you before your order is shipped.

Thank you for visiting voguenna ! We hope this FAQ page answers your questions. If you need further assistance, do not hesitate to contact our customer service team—we are here to help!