BILLING POLICY
Thank you for shopping with voguenna ! We are committed to providing a seamless shopping experience for our customers. Below is our detailed payment policy to help you understand the available payment methods, security measures, and other important information regarding payments on our website.
Accepted Payment Methods
We accept all major credit and debit cards, including Visa, MasterCard and American Express. Paying with your card is fast, safe and easy:
- Choose your preferred card type at checkout.
- Enter your card information, including card number, expiration date and CVV code.
- Follow the prompts to complete any additional security steps from your bank.
- Once your payment is confirmed, you will receive an order confirmation from us.
Currency
All prices displayed on our website are in USD. Please note that your payment provider may apply conversion fees if your bank account or payment method is in a different currency.
Order Confirmation & Invoice
After successfully placing an order, you will receive an order confirmation email containing your order details and payment summary. This serves as proof of purchase. If you require an official invoice, please contact our customer service team at contact@voguenna.com, and we will send it to you.
Payment Security
Your security is our priority. All transactions are processed securely through SSL encryption, which ensures that your personal and payment information is protected. We do not store your credit card details. We use trusted third-party payment processors to handle all payments securely.
Order Processing
- Order cutoff time: (GMT-05:00 PM) Eastern-standard time (New York) ; after this time, we do not process orders received on that day. For orders processed after the cutoff time, one day will be added to the estimated delivery time.
- Payment Authorization: Payments are processed at the time of purchase. If there are any issues with the payment or the transaction fails, you will be notified, and your order will not be processed until payment is successfully completed.
- Delayed Payment: If your payment fails or there is an issue with your transaction, your order may be delayed. Please contact our customer support team immediately if you experience any issues.
Refund Policy
- Refunds for Returns: If you return a product within 30 days, we will process a refund to the original payment method once the returned item is received and inspected. Refunds are typically processed within 10 business days.
- Payment Fees: If you request a refund, we will refund the full purchase price of the returned item. However, transaction fees imposed by your payment provider (if applicable) will not be refunded.
No Hidden Fees
We believe in transparency, so there are no hidden fees or extra charges.
Safety and protection
Your security is our highest priority. All transactions are encrypted to ensure privacy and security. Our website is constantly monitored and updated to meet the latest security standards and legal requirements. Rest assured that your personal and payment information is protected at all times.
Contact Us
If you have any questions or concerns about our payment policy or need assistance with your payment, please contact us. Our customer service team is happy to assist you!
ABOUT US: voguenna
Registered address:
Deventerstraat 14 B, Apeldoorn, Gelderland, 7311 BJ, The Netherlands.
Email address: contact@voguenna.com
Phone number: +31 619208462
contact from: contact
Company name: voguenna
Company registration / Chamber of Commerce Number: 96058366
VAT ID: NL005186459B88
Our customer service is available
Monday - Friday, 09:00 AM - 05:00 PM Eastern-standard time (New York)
We will respond to your request within 24 hours.
Check our contact page for more questions or visit our FAQ page.
Thank you for choosing voguenna ! We look forward to providing you with exceptional home decor products and excellent customer service.